Good Services: How To Design Services That Work
$35.00
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Product details
- Paperback | 224 pages
- 130 x 195 x 17.78mm | 340.19g
- 03 Mar 2020
- BIS Publishers B.V.
- Amsterdam, Netherlands
- English
- 9063695438
- 9789063695439
