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Good Services: How To Design Services That Work

Good Services: How To Design Services That Work


Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Product details

  •  Paperback | 224 pages
  •  130 x 195 x 17.78mm | 340.19g
  •  Amsterdam, Netherlands
  •  English
  •  9063695438
  •  9789063695439

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